Refunds are reviewed for failed payments, duplicate payments, cancelled prepaid orders, missing items, and valid quality or delivery issues.
Approved refunds are returned to the original payment method where possible. Bank or payment provider timelines may vary.
Cash orders are handled by branch support through replacement, credit, or another approved resolution.
Refund requests should include the order number, registered mobile number, issue details, and supporting photos where relevant.
Last updated: June 04, 2026